Cancellation Policy

A guest who canceled his/hers order up until one week prior to arrival will pay a handling fee of NIS100 per room or 5% of the total deal value, whichever is the lesser. Guests who shall cancel their order seven days or less before the reserved date will be charged with 25% of the total deal value. 2. In case and the guest made a reservation and did not arrive at the hotel without canceling the order beforehand, the guest will be charged with 50% of the total reservation value. 3. July, August, Holidays and Special Occasions: Guests who shall cancel their reservations from the moment of placing the order and 21 days prior to the reserved date, will pay a handling fee of NIS100 per room or 5% of the total deal value, whichever is lower. Guests who shall cancel their reservations 7 – 21 days prior to the reserved date (in case 14 business days have passed from the day of the order) will be charged with 25% of the total value of reservation. In case cancelation occurs 7 days or less prior to the reserved date, the guest will pay 50% of the total reservation value. Isrotel Hotels (or a party representing it) will charge the credit card that was provided by the costumer at the initial order.